Lotte
Waited 45 minutes for our food and the soup was lukewarm. Shame, because the atmosphere is lovely.
Lotte
Waited 45 minutes for our food and the soup was lukewarm. Shame, because the atmosphere is lovely.
Reply from the owner
Hi Lotte, thank you for taking the time to share your feedback. We're sorry to hear about the long wait and that your soup wasn't served at the right…
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Lotte took the time to write. That evening she checks once more for a reply. Nothing.
Reply from the owner
Nothing yet.
The next guest walks away.
She sees Lotte's complaint, and that no one replied. She books two streets over. Revenue you never see leave.
Lotte doesn't come back.
Neither do her friends. Silence looks like you don't care. Trust slips.
Praise goes unanswered too.
Daan gives five stars. No one thanks him.
Daan
Best risotto in town, and the staff knew exactly which wine to pour with it.
Reply from the owner
Nothing yet.
Lost revenue. Less trust. Guests who stay away.
Lotte gets a reply.
Personal, about the soup and the wait, with her name in it.
Reply from the owner
Hi Lotte, thank you for taking the time to share your feedback. We're sorry to hear about the long wait and that your soup wasn't served at the right…
The next guest books.
She reads the complaint, and how you responded. An honest reply says more than a perfect score.
Lotte is back.
With two friends. She tells people about it, even strangers. That's how trust grows.
Daan feels seen.
A sincere thank you, about exactly what he wrote.
Daan
Best risotto in town, and the staff knew exactly which wine to pour with it.
Reply from Bistro Salt
Thank you so much, Daan. We're thrilled you loved our risotto and that our team nailed the wine pairing. That's exactly…
More bookings. More trust. Guests who feel heard.
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Start with ReplyHero Or first see your own preview, free →Lotte
Waited 45 minutes for our food and the soup was lukewarm. Shame, because the atmosphere is lovely.
No reply
Nothing yet.
With a reply
Hi Lotte, thank you for taking the time to share your feedback. We're sorry to hear about the long wait and that your soup wasn't served at the right…
No reply
From bad to worse.
No one replies.
Lotte took the time to write. That evening she checks once more for a reply. Nothing.
The next guest walks away.
She sees Lotte's complaint, and that no one replied. She books two streets over.
Lotte doesn't come back.
Neither do her friends. Silence looks like you don't care.
Praise goes unanswered too.
Daan gives five stars. No one thanks him.
Lost revenue. Less trust. Guests who stay away.
With a reply
A little better every time.
Lotte gets a reply.
Personal, about the soup and the wait, with her name in it.
The next guest books.
She reads the complaint, and how you responded. An honest reply says more than a perfect score.
Lotte is back.
With two friends. She tells people about it, even strangers.
Daan feels seen.
A sincere thank you, about exactly what he wrote.
Reply from Bistro Salt
Thank you so much, Daan. We're thrilled you loved our risotto and that our team nailed the wine pairing. That's exactly…
More bookings. More trust. Guests who feel heard.
That reply to Lotte?
ReplyHero wrote it.
Personal, in your voice, and posted within a day. On every review that comes in.
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Lotte
Waited 45 minutes for our food and the soup was lukewarm. Shame, because the atmosphere is lovely.
Reply from Bistro Salt
Hi Lotte, thank you for taking the time to share your feedback. We're sorry to hear about the long wait and that your soup wasn't served at the right temperature. Those are things we take seriously, and they don't reflect the experience we want you to have. We're glad you enjoyed the atmosphere though. We'd genuinely like to make this right. Please reach out to us directly at your earliest convenience so we can discuss what happened and ensure this doesn't happen again. We'd love the chance to welcome you back and show you the full Bistro Salt experience you deserve.
Fictional bistro, fictional review. The reply is unedited ReplyHero output.
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Every review deserves a reply.
| Free | $0Free forever | 1 location · 3 replies a month · you approve each one · no credit card |
|---|---|---|
| Starter | $9per location per month, excl. tax | 100 replies per location a month · all three modes · your tone and sign-off |
| Pro | $19per location per month, excl. tax | Unlimited (fair use) · everything in Starter · priority support |
| No contract, cancel any month. Pay yearly and get 2 months free: Starter $90, Pro $190 per location per year. | ||